Service & support options: HP Services professionals can help customers identify the Premium support offering that fits their business and technology goals. HP Premium Hardware and Software Services include: Mission Critical Partnership; HP Critical Service; HP Proactive 24 Service; Support Plus 24; Support Plus;Installation and start up; Education courses; Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call window with options including 4-hour response or 6-hour Call To Repair; Comprehensive range of software technical support; System Management, Performance Services and Mission Critical Support Solution3 year Parts, 3 year Labor, 3-year on-site supportstandard statement: 3 year Parts, 3 year Labor, 3-year on-site support